Option 1: Deeper Connections – Connecting the Customer Experience to Increased Revenue

Your consumer’s expectations - and the channels - of their customer service interactions have fundamentally changed. Join Marc Francisco as he shows you how improving your customer’s experience can not only reduce expense and build brand loyalty, but can drive increased revenue through your customer touch points. The session will cover recent enhancements that provide a full customer view, enabling more intelligent offers to be made to your consumers, increasing their likelihood to accept (aka increase your ROI).Want to see how you stack up against your peers? Marc will share industry stats on various Customer Experience metrics. In addition, he will:
• Demo our newly expanded advanced speech recognition platform that can improve customer self-service rates on the telephone.
• Provide a preview of our new internal Customer Service platform that enables Customer Service Representatives to offer more relevant upsells through a full view of your customer.
• Sneak peek of a new customer service reporting tool that is being prototyped, which will provide you with even more insight into your customer service activities.